Privacy Policy

1. Introduction

TreeTrim Pro (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our tree trimming cost calculator, or engage with our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Service Requests: Details about your tree trimming needs, property information, and service preferences
• Calculator Data: Information entered into our cost calculator including zip code, tree specifications, and service requirements
• Communication: Messages, feedback, and correspondence you send to us
• Account Information: If you create an account, we collect login credentials and profile information

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type, operating system, device type, and screen resolution
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Provide accurate cost estimates through our calculator
• Connect you with qualified tree service professionals in your area
• Process and respond to service requests and inquiries
• Schedule appointments and coordinate service delivery

Communication

• Send service confirmations, updates, and important notices
• Provide customer support and technical assistance
• Send promotional materials and service updates (with your consent)
• Respond to your questions and feedback

Website Improvement

• Analyze website usage to improve functionality and user experience
• Customize content and features based on user preferences
• Conduct research and development for new features
• Monitor and prevent fraud and unauthorized activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Partners

We may share your information with certified tree service professionals in your area to fulfill service requests. These partners are required to maintain the confidentiality of your information and use it only for providing requested services.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Website hosting and maintenance
• Payment processing
• Email and communication services
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate and prevent fraud or security issues
• Enforce our terms of service and other agreements

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and data storage systems
• Access controls and authentication procedures
• Regular security audits and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website traffic and user behavior
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Updates

• Request access to the personal information we hold about you
• Update or correct inaccurate information
• Request deletion of your personal information (subject to legal requirements)

Communication Preferences

• Opt out of promotional emails by clicking unsubscribe links
• Update your communication preferences at any time
• Contact us to modify or stop certain communications

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending email notifications for significant changes (when applicable)

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it’s used
• Right to delete personal information (subject to certain exceptions)
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided below.